Title VI - Protecting Your Rights
Title VI of the Civil Rights Act of 1964 is a Federal statute that provides that no person shall be discriminated against or denied benefits on the ground of race, color, or national origin, in programs and services that receive federal financial assistance. As such, to ensure that METRO Transit customers are not discriminated against, we have adopted policies that promote equal access and quality service to all our customers.
What Does Title VI Mean To You?
Public transit agencies, such as METRO Transit, are required to provide services in a fair and equitable manner to all passengers without regard to their race, color or national origin. Title VI also requires METRO Transit to reduce language barriers that may impede access to important services by customers who may not be proficient in English.
In addition to the Title VI requirements there are other laws providing similar protection on account of a person?셲 gender, religion, age, disability, sexual orientation, or other protected status. METRO Transit also has a zero-tolerance policy prohibiting any form of unlawful discrimination.
What Services Are Available To Customers Who Are Not Proficient In English?
Under Title VI, customers who are not proficient in English are entitled to assistance in accessing critical METRO Transit information. If deemed essential or upon request, we can translate materials in several languages, including Spanish, Chinese, Vietnamese and others.
Additionally, our customer service agents and route supervisors are able to provide guidance to customers who are not proficient in English; and if deemed necessary or upon request translation services may be provided
What Should You Do If You Have A Service Complaint?
All comments and suggestions for improvement in our service are welcome and will be considered. You can Submit your comments, suggestions or complaints to Customer Service via the online action center or call (405) 235-RIDE (7433).
What Should You Do If You Have A Title VI Complaint?
To make a formal Title VI complaint, individuals should complete and submit the Title VI complaint form.
complaints must be in writing and signed by the complainant or his/her representative before action can be taken. Complaints shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination.
COTPA investigates complaints received no more than 180 days after the alleged incident. COTPA will process complaints that are complete. Within ten (10) working days, COTPA will provide the complainant or his/her representative with a written acknowledgment that COTPA has received the complaint.
The completed form and letter should be sent to:
Re: Title VI
300 SW 7th
Oklahoma City, OK 73109